Our Consumer-Centric Approach

Mike Repka, CEO of Independent Physicians Network

2017 HIMSS Interoperability

HPS makes the administration of healthcare more efficient

HPS delivers value to the marketplace by improving cash flow and reducing administrative expenses

HPS has been awarded the 2017 Design for Health Award by Health 2.0 and Mad*Pow for creating an original consumer-centric solution, leveraging human-centered design.

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HPS has been awarded Honorable Mention in the “Transformational Approach” category in the “A Bill You Can Understand” Design & Innovation Challenge.

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“I feel like the overview, presentation and functionality are well thought out. The application is transferable for hospitals and other types of medical billing. Very patient centered and a bill that I would be willing to personally use. ” Design Challenge Advisory Panel

“It gives me the details that I want, at my pace, I can look at the elements that are relevant to me. ” Patient Focus Group

“Patients don't want separate bills from hospital, nursing, doctor. We want one statement that shows everything.” Mad*Pow Research, 2016

“56% of users were hesitant about seeking additional medical care because of their experience with medical bills.” Mad*Pow Research, 2016


80% Historical patient collection rates in Wisconsin exceed 80% for clients using the HPS solution over a 1.5 year timeframe.


19% of patients are estimated to delay payments due to limited payment options. McKinsey & Co.
Modern Healthcare's "Targeting Bad Debt"

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93% of patients satisfied with billing practices are also satisfied with clinical experience. Yvonne Chase
Mayo Clinic Arizona


30% drop in overall rating of the hospital when billing experience is poor. 63% are satisfied with their clinical experience when the billing experience is negative. Yvonne Chase
Mayo Clinic Arizona

10 Patient Financial Communication Practices That Speed-Up Slow Payers

Elite Blog, October 6, 2015

Since 2010, the average deductible for workers enrolled in a single coverage plan has increased by 44%. And the share of employees covered by High Deductible Health Plans (HDHP) reached nearly one-quarter of all workers with employer-provided coverage in 2015.

That transition has magnified the challenges of self-pay collections.

Put simply, the more financial responsibility your patients shoulder, the longer payments will sit in accounts receivable - and the more pressure placed on your margins.

For example, providers send an average of 3.3 billing statements before patients pay an outstanding balance in full. And nearly half of patients wait more than a month to pay their medical bill.

Cost Transparency is a Top Priority for Patients

TransUnion Healthcare Costs Survey, June 23, 2015

Two-thirds of Americans report being consistently surprised by their medical bills.

While consumers are seeking out more information about costs, more than half (54%) reported they were either sometimes or always confused by bills and 62% were either sometimes or always surprised by out-of-pocket costs.

"Our survey results shed light on the fact that patients are more attuned to healthcare costs and billing experiences as they take a more active role in evaluating and selecting their healthcare options," said Dave Wojczynski, SVP of TransUnion Healthcare. "Front-end solutions that provide upfront cost estimates, and back-end solutions that deliver accurate bills, will be critical as consumers continue to link their billing experience to quality of care. Accurate, timely and transparent cost information will help improve overall patient satisfaction and will increase return visits to providers."

Consumer Federal Protection Bureau, Dec 11, 2014

Consumers are not hesitating to pay their healthcare bills because they do not have the money, it’s due to the fact they are confused by their bills.

  • 43 million Americans have overdue medical healthcare bills on their credit reports. The systems for incurring, collecting and reporting medical debt are creating difficult challenges for consumers.
  • A large portion of consumers with medical debts in collections show no other evidence of financial distress and are consumers who ordinarily pay their other financial obligations on time.
  • One in five consumers with a credit report has a medical collections item, and about half of the overall debt is from medical bills at hospitals and other providers.
  • Fifteen million consumers have medical debt collections items as the only collections items on their credit reports, and many of them have no other seriously delinquent accounts.

HCI Healthcare Informatics, May 11, 2015

42 percent of survey participants cited improving Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores as a main goal for 2015.

“Consumerism has been on the horizon for quite some time in healthcare, and now it is here. Providers are seeing the shift and recognizing patients as consumers. Patients have choices of where they go for healthcare and expect the same level of experience they receive from other industries,” Elizabeth Boehm, Director of the Experience Innovation Network.

HPS is the clear solution to healthcare confusion.

Contact HPS today at 414.271.5700 to schedule a demo.