HPS/PayMedix for
Members
HPS and PayMedix work together to help you and your
family access the care you need, when you need it by
eliminating upfront cost at in-network providers and
simplifying your medical billing and payment experience.
Clarity you can count on
HPS/PayMedix works with your health plan to make care simple to access and costs
easier to manage– so you can stay focused on getting the care you need, when you need it.
Here's how it works
Your Care Comes First
PayMedix contracted providers
do not require upfront payment.
One Bill to Track
You get one statement monthly,
the SuperEOB®, with everything you owe.
Flexible Payments
You make one simple payment to
PayMedix or create a payment plan.
Provider Network
HPS is your provider network: the doctors, clinics, and hospitals your health plan partners with. By using HPS in-network providers, you benefit from lower costs and no upfront charges at the doctor’s office.
PayMedix SuperEOB®
PayMedix pays providers on your behalf and pulls everything together in one monthly statement for individuals or families (the SuperEOB). You choose how to pay your portion – pay in full, or interest-free payment plans are available.
Financial Support
Create an interest-free payment plan and check if you qualify for other financial programs that may lower your bill.
Manage your account online
The PayMedix member portal is the easiest way to quickly
view statements, pay bills, and manage your account.
The SuperEOB® helps members understand and manage their medical costs
The traditional medical billing system creates a blizzard of paperwork and confusion for most Americans– not HPS/PayMedix members. Our members have shared that the SuperEOB is a better tool for understanding and managing their medical costs.
75
Net
Promoter Score
This number represents our members’ willingness to recommend HPS/PayMedix to friends and family.
The industry average: 19
Common Questions
Pay online at my.paymedix.com/pay-now, call us at (888) 477-7968, or by mail using the coupon on your SuperEOB.
Your SuperEOB arrives around the same time each month and payment is due 30 days later. Check your statement information on page 1 to find the due date. If you’re on a payment plan, we’ll send reminders.
Contact us, and we’ll help you set up an interest-free payment plan and explore if other financial assistance options are available. The sooner you contact us, the faster we can help.
If we don’t hear from you, we’ll reach out by phone and mail. You have up to 10 days to catch up. Your payment plan may be cancelled if we can’t reach you after 25 days.