Health Payment Systems Inc., (“HPS”) is issuing notice of a recent data security event involving patient information. We are providing you with information about the event, our response, and steps you can take to protect against the possibility of identity theft and fraud, should you feel it is appropriate to do so.

What Happened? On or about June 27, 2025, HPS became aware of suspicious activity related to certain employees’ email accounts. We immediately took steps to secure the accounts. We launched an investigation into the nature and scope of the incident with the assistance of third-party cybersecurity specialists. The investigation determined that an unknown actor gained access to certain emails on or about June 24, 2025 to June 27, 2025. Following this determination, we began an in-depth process to identify the information that may have been contained in the impacted environment, identify the individuals whose information may have been impacted, and reviewed internal HPS records to identify address information for potentially impacted individuals. This process was completed recently and HPS is notifying individuals out of an abundance of caution as the investigation determined that certain information relating to patients may have been accessed or acquired by an unknown unauthorized person. HPS is providing this notice on our website homepage to make patients aware of the event.

What Information was Affected? HPS will be providing written notice to those individuals whose information was potentially impacted with an offer of complimentary credit monitoring and identity theft protection services.  The types of information impacted in this event varied by individual but included name, address, date of birth, ID, Subscription ID, and Subscriber Person Id. For certain individuals it also included Social Security number, medical information, and health insurance information.

What We are Doing. Information security is among HPS’ highest priorities, and we have strict security measures in place to protect information in our care. Upon becoming aware of this incident, we immediately took steps to confirm the security of our systems, including the deployment of an advanced threat protection and monitoring tool. We are reviewing existing security policies and implemented additional cybersecurity measures to further protect against similar incidents moving forward. We reported this incident to law enforcement and are cooperating with their investigation. We are notifying potentially impacted individuals, so that they may take steps to best protect their information, should they feel it is appropriate to do so. We are also reporting to regulatory authorities, as required.  The letters will include an offer of complimentary credit monitoring.

What Affected Individuals Can Do. We encourage you to remain vigilant against incidents of identity theft by reviewing account statements and explanations of benefits for unusual activity, and to report any suspicious activity promptly to your insurance company, health care provider, or financial institution. Additional detail can be found in the below Steps You Can Take to Help Protect Your Information.

For More Information. If you have questions, please call our dedicated assistance line at Call Center (toll free), Monday through Friday, from 8am – 8pm Eastern Time (excluding U.S. holidays).  You may contact the assistance line at the following number: 1-888-202-2614. You may also write to HPS at 1000 N. Water Street, Suite 1100, Milwaukee, WI 53202. 

Steps You Can Take to Help Protect Your Information

Monitor Your Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228.  You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.  Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following information:

1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, military identification, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.

Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:

Additional Information
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.